Window Cleaning and
Exterior Property Cleaning

0330 223 2111

Terms and Conditions of Service

These Terms and Conditions apply to all who visit or use our website. By accessing the website and/or making a payment of an invoice you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions please do not use or make a payment via this website.

These Terms & Conditions apply to all users of our website and constitute a binding agreement between the EZY-CLEAN WINDOWS Ltd and the user. Please read through the Terms & Conditions carefully as they contain important information. You may wish to print a copy for reference. We reserve the right to change or update the Terms & Conditions from time to time. These Terms and Conditions apply between the EZY-CLEAN WINDOWS Ltd and the user. You cannot assign or transfer any of your rights under these Terms and Conditions and no other person is entitled to benefit under these Terms and Conditions.


If any of these Terms & Conditions are found to be invalid, this should not invalidate the remaining conditions which shall remain enforceable. No waiver by us of any condition shall be deemed to be a waiver of any other Term & Condition. These Terms & Conditions do not affect your statutory rights.


Although we make every effort to ensure the content of the website is accurate and current, The EZY-CLEAN WINDOWS Ltd website is provided on an "as seen" basis without any warranties or guarantees or any kind. By accessing the site you accept the risks associated with the Internet, software and telecommunication links and you accept any costs of access.


The EZY-CLEAN WINDOWS Ltd website is designed for use within the UK, Northern Ireland and the Republic of Ireland. If you access and use the services on our website from outside these areas, you do so at your own risk.


All prices are quoted in Sterling and include VAT (where applicable) at the current rates. All prices are subject to alteration; however any change in price will be notified to you prior to us cleaning your windows.


EZY-CLEAN WINDOWS Ltd are able to accept payment by credit and debit cards, Direct Debit or online banking. Direct Debit instructions are subject to the Direct Debit guarantee. All credit and debit card transactions are subject to validation checks and authorisation. We cannot be held liable in any way if the card issuing company refuses or does not authorise payment to us. EZY-CLEAN WINDOWS Ltd do not accept cash payments under any circumstances.


Payment terms are strictly 14 days. If you pay by Direct Debit, your bank account will be debited with the amount shown in the Amount charged box on your invoice on or around 14 days after the date of the window clean in accordance with your Direct Debit instruction.

If you pay by any other method, failure to settle your balance within 14 days of the window clean may result in your account being suspended. We require payment to terms. Payment must be made on time, in full, and without any deduction, set off or counterclaim. In the event that an account is outstanding, we will refer the matter to our debt collection agents, Daniels Silverman Limited, which will incur costs. Any costs incurred to collect the debt will be added to the debt, plus VAT at the prevailing rate. You agree that you will be legally liable to pay us that surcharge, and that payment of the same can be enforced against you in court. You also agree to pay interest at the relevant reference rate provided for under the Late Payment of Commercial Debts (Interest) Act 1998, which interest is payable both after and before any judgment of the court and continues to accrue.



EZY-CLEAN WINDOWS Ltd customer promise

We promise that if you are not satisifed with our service or the quality of our window cleaning service that we will refund your payment immediately. We will also offer to reclean the windows of your property free of charge if you prefer this to a refund.

We would appreciate you informing us within 48 hours of the window clean by telephone or email in order to arrange an immediate reclean of the windows.

Please use the following to contact us should you find cause to do so:

Telephone: 0330 223 2111


Postal address:

Unit 3 Lested Farm Oast
Plough Wents Road
Chart Sutton
ME17 3SA


In the extremely rare occurence that damage occurs to a customers property during the process of a window clean then we will contact the appropriate franchisee. The customer would need to submit a written description of the damage along with photographs to the franchisee directly. At that point the franchisee would contact their own insurance provider to arrange the appointment of a loss adjustor to survey the property and make an assessment as to where fault lies and if there was any underying issue that the customer was unaware of.

Following this any claim would either be rejected or settled by the insurance provider in line with their terms of service.


These Terms and Conditions and the ezy-CLEAN site are governed by English law. Disputes can only be dealt with by English courts.

Ezy-Clean Windows Limited is a company registered in England and Wales. Registered number: 04344502. Registered office: West Suite, Second Floor, Main House, Turkey Court, Turkey Mill, Ashford Road, Maidstone, Kent ME14 5PP

Refund Policy

Should you require a refund for an incorrect transaction, please submit your request via email to or in writing to the following address:

Unit 3 Lested Farm Oast
Plough Wents Road
Chart Sutton
ME17 3SA

Refund requests should be made within 7 days of the incorrect transaction. All refunds will be processed within 24 hours of the request being made. If we find that EZY-CLEAN WINDOWS Ltd has charged your card correctly then we reserve the right to refuse a refund on the transaction.

Privacy & Cookie Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

This privacy policy

This privacy policy was made using an SEQ Legal privacy policy template created for

What information do we collect?

We may collect, store and use the following kinds of personal information:

Using your Personal Information

Personal information submitted to us via this website or to a member of our sales team via the telephone will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, SagePay. We will share information with SagePay only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.


We may disclose information about you to any of our employees, franchisees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will conduct an Annual Data Movement Audit to ensure that best practice is maintained and that our processes fall into line with GDPR guidelines. 

We will store all the personal information you provide to us on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology. Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. Should a data breach occur we will notify you in line with GDPR guidelines within 5 working days. 

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

Third party websites

The website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.


If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to or by post to EZY-CLEAN WINDOWS Limited, Unit 3 Lested Farm Oast, Plough Wents Road, Chart Sutton, Kent ME17 3SA.

Ezy-Clean Windows Limited is a company registered in England and Wales. Registered number: 04344502. Registered office: West Suite, Second Floor, Main House, Turkey Court, Turkey Mill, Ashford Road, Maidstone, Kent ME14 5PP