Terms and Conditions of Service

These Terms and Conditions apply to all who visit or use our website. By accessing the website and/or making a payment of an invoice you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions please do not use or make a payment via this website.

These Terms & Conditions apply to all users of our website and constitute a binding agreement between the EZY-CLEAN WINDOWS Ltd and the user. Please read through the Terms & Conditions carefully as they contain important information. You may wish to print a copy for reference. We reserve the right to change or update the Terms & Conditions from time to time. These Terms and Conditions apply between the EZY-CLEAN WINDOWS Ltd and the user. You cannot assign or transfer any of your rights under these Terms and Conditions and no other person is entitled to benefit under these Terms and Conditions.

INVALIDITY

If any of these Terms & Conditions are found to be invalid, this should not invalidate the remaining conditions which shall remain enforceable. No waiver by us of any condition shall be deemed to be a waiver of any other Term & Condition. These Terms & Conditions do not affect your statutory rights.

WARRANTY DISCLAIMER

Although we make every effort to ensure the content of the website is accurate and current, The EZY-CLEAN WINDOWS Ltd website is provided on an "as seen" basis without any warranties or guarantees or any kind. By accessing the site you accept the risks associated with the Internet, software and telecommunication links and you accept any costs of access.

SCOPE

The EZY-CLEAN WINDOWS Ltd website is designed for use within the UK, Northern Ireland and the Republic of Ireland. If you access and use the services on our website from outside these areas, you do so at your own risk.

PRICES

All prices are quoted in Sterling and include VAT (where applicable) at the current rates. All prices are subject to alteration; however any change in price will be notified to you prior to us cleaning your windows.

PAYMENT METHODS

EZY-CLEAN WINDOWS Ltd are able to accept payment by credit and debit cards, Direct Debit or online banking. Direct Debit instructions are subject to the Direct Debit guarantee. All credit and debit card transactions are subject to validation checks and authorisation. We cannot be held liable in any way if the card issuing company refuses or does not authorise payment to us. EZY-CLEAN WINDOWS Ltd do not accept cash payments under any circumstances.

PAYMENT TERMS

Payment terms are strictly 14 days. If you pay by Direct Debit, your bank account will be debited with the amount shown in the Amount charged box on your invoice on or around 14 days after the date of the window clean in accordance with your Direct Debit instruction.

If you pay by any other method, failure to settle your balance within 14 days of the window clean may result in your account being suspended. We require payment to terms. Payment must be made on time, in full, and without any deduction, set off or counterclaim. In the event that an account is outstanding, we will refer the matter to our debt collection agents, Daniels Silverman Limited, which will incur costs. Any costs incurred to collect the debt will be added to the debt, plus VAT at the prevailing rate. You agree that you will be legally liable to pay us that surcharge, and that payment of the same can be enforced against you in court. You also agree to pay interest at the relevant reference rate provided for under the Late Payment of Commercial Debts (Interest) Act 1998, which interest is payable both after and before any judgment of the court and continues to accrue.

WINDOW CLEANING POLICY

Unfortunately we are unable to access the rear windows of a property by walking through the inside of ANY part of a customers' house. If this is the only method to access the rear windows then we may cancel the service at any time. EZY-CLEAN WINDOWS Ltd is not insured to walk through the insides of customers properties or bring equipment through and therefore any damage that may occur, the costs of repair are entirely born by the customer.
Individual franchisees may have specific arrangements in place with a customer to access the rear windows via the above method. They do so at their own risk and have their own insurance arrangements that are not covered by the EZY-CLEAN WINDOWS Ltd group insurance policy.
As a result of the above we are unable to offer appointments for our window cleaning service.
Regrettably if we cannot access the rear of the property due to the gate (or normal prearranged rear access) being locked then the invoice charge will remain the same. We will always provide you with a message (usually via text message) the day prior to cleaning to inform you that we will be attending the next day. We will inform you if we have not been able to gain access to the rear so you can arrange access for the next occasion.
Standard company policy for the initial window clean is to charge twice the normal charge. This is due to the unfamiliarity of the property, unknown obstacles and the amount of existing residue already on the windows. On average a first window clean takes at least twice as long to clean than a regular clean regardless of the existing residue on the windows.
EZY-CLEAN WINDOWS Ltd or any EZY-CLEAN franchisees reserve the right to refuse to clean any property due to Health and Safety reasons such as dogs excrement, loose or damaged windows or frames or any other unforeseen circumstance that may arise upon viewing the property for the first time OR during the regular cleaning cycle. Should this situation occur then the customer will not be charged and the account may be cancelled.

QUERIES AND COMPLAINTS

EZY-CLEAN WINDOWS Ltd customer promise

We promise that if you are not satisifed with our service or the quality of our window cleaning service that we will refund your payment immediately. We will also offer to reclean the windows of your property free of charge if you prefer this to a refund.

We would appreciate you informing us within 48 hours of the window clean by telephone or email in order to arrange an immediate reclean of the windows.

Please use the following to contact us should you find cause to do so:

Telephone: 0330 223 2111

Email: businesscentre@ezy-clean.co.uk

Postal address:

EZY-CLEAN WINDOWS Ltd
Unit 3 Lested Farm Oast
Plough Wents Road
Chart Sutton
Kent
ME17 3SA

DAMAGE POLICY

In the extremely rare occurence that damage occurs to a customers property during the process of a window clean then we will contact the appropriate franchisee. The customer would need to submit a written description of the damage along with photographs to the franchisee directly. At that point the franchisee would contact their own insurance provider to arrange the appointment of a loss adjustor to survey the property and make an assessment as to where fault lies and if there was any underying issue that the customer was unaware of.

Following this any claim would either be rejected or settled by the insurance provider in line with their terms of service.

GOVERNING LAW

These Terms and Conditions and the ezy-CLEAN site are governed by English law. Disputes can only be dealt with by English courts.

Ezy-Clean Windows Limited is a company registered in England and Wales. Registered number: 04344502. Registered office: West Suite, Second Floor, Main House, Turkey Court, Turkey Mill, Ashford Road, Maidstone, Kent ME14 5PP

Refund Policy

Should you require a refund for an incorrect transaction, please submit your request via email to businesscentre@ezy-clean.co.uk or in writing to the following address:

EZY-CLEAN WINDOWS Ltd
Unit 3 Lested Farm Oast
Plough Wents Road
Chart Sutton
Kent
ME17 3SA

Refund requests should be made within 7 days of the incorrect transaction. All refunds will be processed within 24 hours of the request being made. If we find that EZY-CLEAN WINDOWS Ltd has charged your card correctly then we reserve the right to refuse a refund on the transaction.

Privacy & Cookie Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

This privacy policy

This privacy policy was made using an SEQ Legal privacy policy template created for http://www.employmentlawcontracts.co.uk.

What information do we collect?

We may collect, store and use the following kinds of personal information:

information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation.
information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.
information that you provide to us for the purpose of registering with us.
any other information that you choose to send to us

Using your Personal Information

Personal information submitted to us via this website or to a member of our sales team via the telephone will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

administer the website
improve your browsing experience by personalising the website
enable your use of the services available on the website
send statements and invoices to you, and collect payments from you
send you general internal commercial email communications. Upon signing up to our window cleaning service, you consent to opt in to our commercial (in house) email communications regarding other services that we offer. If you wish to opt out please notify the office immediately via the email link below or unsuscribe via the link within the email communication.
send you email notifications which you have specifically requested
provide third parties with statistical information about our users – but this information will not be used to identify any individual user
deal with enquiries and complaints made by or about you relating to the website

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, SagePay. We will share information with SagePay only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

Disclosures

We may disclose information about you to any of our employees, franchisees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

to the extent that we are required to do so by law
in connection with any legal proceedings or prospective legal proceedings
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling
Except as provided in this privacy policy, we will not provide your information to third parties.

Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will conduct an Annual Data Movement Audit to ensure that best practice is maintained and that our processes fall into line with GDPR guidelines.

We will store all the personal information you provide to us on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology. Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. Should a data breach occur we will notify you in line with GDPR guidelines within 5 working days.

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

Third party websites

The website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to businesscentre@ezy-clean.co.uk or by post to EZY-CLEAN WINDOWS Limited, Unit 3 Lested Farm Oast, Plough Wents Road, Chart Sutton, Kent ME17 3SA.